Frequently asked questions
How do I know my child is safe online?
Can I reschedule a session without paying?
Yes! Just go into your account:
Find the session you want to reshedual
Identify a suitable replacement session from the schedule
Click to confirm the new session
An email will confirm the resheduling session
Assessing my childs ability?
The teacher is the specialist and after a few sessions can readily identify gaps in knowledge and the current level of the student. We enhance this with a third party independent online assessment system. For primary this is AtomLearning, and secondary through mymaths.
Help with SEN children?
What equipment do I need?
Audio requires a headset with a mic. For drawing on the screen a students should use a table with a pen, if not you can use the mouse.
Can I book a regular session?
How do you monitor the quality of a lesson delivered by the tutor?
We use a few different methods:
Can another of my children join the session?
Yes they can but it needs to be planned and tested in advance. The flat rate fee foe joining is £10 per session.
What happends if we disconnect?
This ocassionally happens, we just try to reconnect or revert back to something like Skype.
Why do you video the sessions?
We don't. We never video face to face in any of the sessions.
Can you help my son prepare for his exam.?
Yes we can.